How to apply

IT Support Associate
National Center for Supercomputing (NCSA)


Deadline to Apply:  December 20, 2017

% Time 
(# of months)
Work Hours
Minimum Salary
IT Support Associate NCSA - Technology Management Group
(12 months)
Tuesday - Saturday
3:00 pm - 11:30 pm

This position does not require the applicant to be present for an exam. However, you must submit an exam request form to be considered. The University will conduct a credential assessment. Your exam score will be based on the application materials submitted.

Position Description:
The University of Illinois’ National Center for Supercomputing Applications (NCSA) seeks applicants for an IT Support Associate (ITSA) to monitor a computer operations center and serve as first-tier technical support for users. The ITSA will also be responsible for monitoring facility operations and building environment at the National Petascale Computing Facility.

Minimum Qualifications (with Specialty Factor):
A. Three (3) or more years of related experience in one or more areas of system administration, computer operations or help desk/user support.
B. Two (2) years of experience in one or more areas of software development, computer system (technical) management, performance analysis and tuning, network architecture, and the ability to diagnose complex hardware/software component and interaction problems. Experience may be concurrent with A.

Preferred Qualifications:
• Working knowledge of Linux/Unix, ability to create content in HTML, XML, and PHP
• Experience with Perl, Awk, and shell scripting, and High-Performance Computing

To View Classification Specifications:

Additional Information:
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a written contingent offer.

Special Instructions:
An updated application and copies of college transcripts must be submitted by the time you submit the exam request, which will be no later than December 20, 2017, in addition to any other relevant documents, such as a resume, staff development course listing, etc. These documents can be electronically attached to your online application through the "Documents" link on Part 2 of the application. Be sure to select the appropriate document type for ease of retrieval. Documents may also be submitted in one of the following ways: hand deliver or mail to Staff Human Resources, 52 East Gregory Drive, Champaign, IL, 61820; or fax to 217-244-7304.

To Apply:
Applicants and employees must submit an online Civil Service Application and Exam Request form for IT Support Associate - NCSA (you must submit both) at If an application was previously submitted, an update is still required. A request to create a civil service application will be processed within three (3) business days (Monday - Friday). Your logon information will be e-mailed to you. When you receive your logon information, you can complete your online employment application.

Exam Scoring Information:
You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcripts, and/or staff development course listings, will be used in the calculation of the exam score. These documents should be uploaded by the time you submit your exam request.

For this Credential Assessment exam, please remember to include all relevant work experience typically including providing fundamental support for applications software, operating systems, and equipment configurations.

To view your exam dates, exam scores, and current register positions online, just go to Log in and click on "Civil Service Activity." 

All correspondence to applicants will be sent through e-mail. We suggest you add these e-mail addresses to your e-mail contacts: and

If you have any questions, call us during regular office hours (8:30 A.M. to 4:00 P.M., Monday through Friday) at 217-333-2137.

We appreciate your interest in University employment.

Campus’ commitment to diversity and Affirmative Action/Equal Employment Opportunity Policy:
Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (

Posted: 11/15/17 - 12/06/17
Revised and extended: 12/07/17 - 12/20/17