Work Group Services

The culture of the workplace creates the environment for both the work and the workgroup. Work group services are tailored to the specific issues that are affecting a group. To begin a request for work group services or to receive recommendations, you will begin the process with a Leadership Consultation. This one-hour meeting takes place with Morris Mosley, our work group specialist, and can be scheduled through our Office Manager.

Leadership Consultations should involve the group leader and anyone you feel may help to clarify the group’s needs, which often includes a human resources or administrative staff member.

Work Group Services include:

Leadership Consultation: A discussion to provide an understanding of the relationship between presenting problems, underlying needs and service recommendations. Examples of presenting problems include but are not limited to:

• Adjustment to personnel change.
• Responding to the difficult employee.
• Dysfunctional group dynamics or work culture.
• Shared experiences that have collective impact such as the loss of a co-worker, organizational restructuring, or policy change.

Introduction of Group Services Presentation: A workshop is available for all staff or a target group that introduces services and describes the circumstances of the typical service request. The goal of the service is to generate a discussion of needs.

Group Structured Series: A four-part series combines individual and group services with the target group. The intention is to identify the problem that the group faces, and a plan for both the individual and the group awareness of the role each plays in the current culture. The group will engage in a problem-solving process in the last group session. This in-depth discussion focuses on culture change. This series consists of two individual sessions with each person in the work group and two group sessions.

Process Series: The group dynamic is the interaction between group members. When supervisors, directors, and department heads need to be a part of the process discussion, group facilitation can be re-assigned. This service provides group facilitation when full participation is essential. It is designed to:

• Promote group development.
• Identify problem solving obstacles.
• Encourage group emotional intelligence.

Topic-Driven Presentation: Departments can request a 90-minute (or less) presentation on varied topics. Content may be developed for specific needs that might be unique to the nature of the work, such as Compassion Fatigue in Healthcare or Workplace Bullying.

Coaching Services: Coaching services for teams or individuals intends to assist in the understanding of how we sometimes get in our own way. This service considers the role that personal growth plays in professional development. Coaching services may also be concurrent with any of the group series.

Supervisory Coaching: This service encourages the development of the supervisor in his/her role. It addresses adjustment to the leadership role and personal growth demands and problem-solving focus.

Employee Coaching: Employees can be referred by a supervisor or come themselves to address personal growth and professional development with this service.

Mediation Services: This service provides conflict resolution for 2 members of a work group (3 if joined by the supervisor). This is a voluntary process and cannot be assigned as a directive. It consists of each person having an individual meeting and then a facilitated joint session. The goal is to seek a solution, not to determine fault. It cannot be provided during an investigation but can be recommended as a follow-up.

Follow-Up Services: Follow-up support for groups and individuals as requested or recommended after participating in a group service.

Referral Services: Provides referrals as the situation warrants:

• Employee Learning & Organizational Effectiveness for specific skill development
• Well-Being Services for work/life balance needs