Work Group Services

Work group services are tailored to the specific issues that are affecting a group. Each process typically begins with a Leadership Consultation, which can be scheduled through our office and can take place at a location most convenient for you. This one-hour meeting takes place with Morris Mosley, our work group specialist, and Karie Wolfson, our director.

Leadership consultations should involve the group leader and anyone you feel may be helpful in understanding the group’s needs, which often includes a human resources or administrative staff member.

Work Group Services include:

Leadership Consultation: A discussion with unit leaders to determine the nature of the group's concern. These usually include issues such as:

  • Transition and change
  • Leadership and key personnel changes
  • The environment of the work. This includes things such as group morale, group developmental adjustment, and promotion of colleague to leadership role
  • Specific dynamics such as group polarization, fragmentation, and chronic retention difficulties
  • Significant events that have collective impact. These include such things as seasonal shifts, loss of a co-worker, or policy changes
  • Dysfunctional norms or roles that create toxic environments

Presentation of Group Services: An in-service with staff to introduce work group services, to describe circumstances of typical requests for service, and to engage ownership processes. The desired outcome of this presentation is:

  • To assist in matching a service to a need, from both leadership and membership perspectives
  • To encourage participation from various levels of organizational structure
  • To separate blame from identifying solutions

Group Structured Series: A four-part series consisting of a combination of both individual and group meetings with the target group. The intention is to gain understanding of the role of avoidance in the problem-solving process and to address the underlying problem that faces the group. This series consists of two individual sessions with each person in the work group and two group sessions.

Faculty Process Series: A combination of individual meetings and/or group facilitation services for faculty groups, designed to:

  • Improve group communication
  • Encourage collective growth and development
  • Identify obstacles to collective problem solving
  • Accommodate complex faculty schedules

Coaching Services: One or more meetings with an executive team, leadership team, or supervisor, concurrent with the Group Structured Series or Faculty Process Series.

  • Executive/Leadership Coaching: Leadership or executive team members may request individual meetings at any time during the delivery of services to a group.It is recommended that the executive team meet with the facilitator at the mid-point and upon completion of group services.
  • Supervisory Coaching: This service encourages the development of the supervisor in his/her role. It addresses adjustment to the leadership role and personal growth demands and problem-solving focus (from one to six individual sessions)
  • Mediation Services: This service provides conflict resolution involving 2 – 3 members of a work group. It consists of two individual meetings and two facilitated joint sessions.

    Follow-Up Services: Follow-up support for groups and individuals as requested or recommended.

    Referral Services: Provides referrals as the situation warrants: