Results Driven

Involves the ability to meet organizational goals and customer expectations. Inherent to this competency is stewardship of resources, the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Skills for Results Driven

Explore articles, videos, and e-learning courses to develop supervisory skills within each competency. How to Use -> Click on a competency -> Choose a resource below to explore a concept more thoroughly.


Fosters and ensures an environment that administers all resources in a manner that instills public trust while accomplishing the mission. Monitors progress and evaluates outcomes to improve organizational efficiency and effectiveness. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and ensures sound management processes and procedures are in place, ensuring that U of I's and the State of Illinois interests are well served. Accepts responsibility for mistakes. Complies with established control systems and rules.

Managing Employee Performance Problems (E-Course)
Becoming an Authority Figure Bob Easter (Video)
Michael Loui Difficult Conversations (Video)


Makes well-informed, effective, and timely decisions whether data are limited or vast or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Analyzes critically, synthesizing patterns among diverse systems and looking at interdependencies. Gauges unintended consequences. Uses sound judgment to simultaneously integrate and weigh situational constraints, risks, and rewards.

Decision Making Strategies (E-Course)
Barb Wilson Data Informed Decision Making (Video)
Bob Easter on Decision Making (Video)


Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Identifies potential risks early and implements effective abatement or control measures. Takes calculated risks to accomplish organizational objectives. Defines evaluation criteria and continuously collects, assesses, shares, and responds to data appropriately.

Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Customer Service Foundations (E-Course)

Problem Solving

Identifies and analyzes problems; weighs relevance and accuracy of information; seeks and generates and evaluates alternative perspectives and solutions; makes timely and effective recommendations based on potential implications of findings or conclusions. Critically evaluates problems to identify their causes and chooses courses of action that balance the interests of the mission and stakeholders.

Resolving Team Conflict (Article)
Managing for Results
Take a More Creative Approach to Problem-Solving (E-Course)

Technical Credibility

Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. Remains current with technology, tools, trends, and evolving practices in area of expertise

Technology (E-Course)