Fundamental Competencies

Fundamental competencies are the foundation for success in each of the core competences.

Skills for Fundamental Competencies

Explore articles, videos, and e-learning courses to develop supervisory skills within each competency. How to Use -> Click on a competency -> Choose a resource below to explore a concept more thoroughly.

Interpersonal Skills

Develops and maintains effective working relationships, especially in difficult situations. Engages and inspires others. Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different audiences, situations, and/or cultures. Actively solicits feedback. Exemplifies professionalism, tact, and empathy. Builds trust and commitment.

Communicating Effectively During Conflict (Article)
Leading Productive Meetings
Sonya Stephens Learning from Mistakes (Video)

Integrity and Honesty

Nurtures ethically-minded organizations through personal discipline, values, self-control, and policies that reinforce ethical behavior. Demonstrates selflessness of action by doing the right thing regardless of personal and professional consequences. Behaves in an honest, fair, and ethical manner without regard to pressure from other authorities. Shows consistency in words and actions. Instills trust and confidence; models high standards of ethics.

Building Trust (E-Course)
Joan Dubinsky Effect of Leaders on Conduct on Ethics of a Team (Video)
Kendall Zoller on Delivering Difficult News (Video)

Written Communication

Writes to convey information in a clear, concise, organized, and convincing manner for the intended audience, using correct English grammar, punctuation, and spelling. Expresses thoughts persuasively and uses effective modes to reinforce message retention.

E-mail Etiquette Tips  (Video)

Oral Communication

Demonstrates ability to clearly and effectively articulate, present, and promote varied ideas and issues (to include sensitive or controversial topics) before a wide range of audiences. Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.

30 Behavioral Interview Questions You Should Be Ready to Answer (Article)
Top Behavior Interview Questions (Article)
The Difference a Good Leader Makes with Barb Wilson (Video)

Continual Learning

Assesses and recognizes own strengths and weaknesses; pursues self-development. Uses challenges as opportunities to improve and become more effective. Pursues chances to stretch skills to further professional growth. Seeks ways to improve the capacity of others and the organization through knowledge sharing, mentoring, and coaching.

How to Reach New Heights Through Coaching More and Advising Less (Article)
Self-Awareness Quick Tips (Article)
Ruth Watkins Learning from Mistakes (Video)
Sonya Stephens on Mentoring and Coaching (Video)

Public Service Motivation

Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.